Bounce ManagementSpecify global settings for bounce handling here.
Deactivation Threshold„Define the threshold for consecutive events after which a contact may no longer be contacted“. There are hard bounces (generally/ permanently non-deliverable) and soft bounces (temporarily non-deliverable, chance for deliverability still exists).
HardbouncesIn the first selection you should stay with the default selection „CSA compliant“ at any rate in order not to endanger our and your reputation. Please change this value only after consultation with our delivery management! The Certified Senders Alliance (CSA) only allows 3 consecutive hardbounces before delivery attempts to the respective contact must be terminated. This is why the second selection only offers the values 1, 2 or 3 for consecutive hardbounces. However the value „custom“ in the first selection allows values between 1 and 10.
SoftbouncesFollowing values are possible here:
- deactivated: delivery attempts will be continued for contacts causing softbounces, disregarding the number of consecutive softbounces
- 1-10 consecutive softbounces: the system will make 1-10 delivery attempts, depending on the selected value. After this no further delivery attempts will be made
Subscription RestrictionsHere you can handle blocked or released IP addresses for user logins in order to raise the security level for sensitive data. Add IP AddressPlease click the button „Add entry“ to call the screen „Add IP Address“. Type There are two options available:
- Approve IP address (whitelist)
- Block IP address (blacklist)
- IP v4
- IP v6
InboxConfigure the inbox for your account. A number of different actions for defined bounce categories can hereby be classified. A meaningful configuration will help improving bounce management. The inbox itself can be found at „Mailings/ Tools“.
Bounce ActionsThis is basically where you regulate behavior of the XQueue inbox according to the respective categories. These are:
- Absence notification
- Challenge response
- Help request (list_help)
- Manual reply
- Profile change
- Provider enquiry (list_owner)
- Receipt confirmation
FTP Transfer of ResourcesThis product is optional and allows resource transfer via FTP.
Enable media sync via FTP serverYou can upload media items to your Maileon account using an FTP server. These items will then be available in a special media library folder. Activate this function by marking the checkbox.
Contact import via FTP serverThis option enables you to import contacts via the Maileon FTP server. Activate the function by marking the checkbox. Click the button „save settings“ to store your entries. Please contact your Maileon service partner for more information about this product.
WebhooksA webhook in web development is a method of augmenting or altering the behavior of a web page, or web application, with custom callbacks. In the context of using Maileon this basically means: You can call an external URL (webhook) for selected system contact events simultaneously to their automatic processing in the system. If this call can be interpreted by an external system (e.g. a CRM) you can set aside contact synchronization in many cases. More detailed information about the subject can be found here. Please click the „Plus“ symbol or the button „create new Webhook“ to open the webhook wizard. You can currently choose from 3 contact events: DOI confirmation, bounce or unsubscribe: Now please enter the necessary information (HTTP POST URL, URL parameters and the additional JSON information to be transferred): Then click „create webhook“ to finalize.
API KeysHere all API keys existing in your account are listed. Please click the button „generate new API key“ to create a new key. This will call the menu „API Key Management“ where you can specify various settings.
API Key ManagementName An internal denomination which should provide information about usage of the key. Status Can be set to „active“ or „inactive“, depending on whether or not the key should be used at the moment.
OptionsValidity Please click the input field or the calendar symbol to call a calender where you can specify an expiration date for the API key, or delete a previously specified date. Permissions The following rights can be attached to a key:
- Permission to create (C)
- Permission to read (R)
- Permission to update (U)
- Permission to delete (D)