Basic settings

Bounce Management

Specify global settings for bounce handling here. Bounce Management

Deactivation Threshold

„Define the threshold for consecutive events after which a contact may no longer be contacted“. There are hard bounces (generally/ permanently non-deliverable) and soft bounces (temporarily non-deliverable, chance for deliverability still exists).
In the first selection you should stay with the default selection „CSA compliant“ at any rate in order not to endanger our and your reputation. Please change this value only after consultation with our delivery management! The Certified Senders Alliance (CSA) only allows 3 consecutive hardbounces before delivery attempts to the respective contact must be terminated. This is why the second selection only offers the values 1, 2 or 3 for consecutive hardbounces. However the value „custom“ in the first selection allows values between 1 and 10.
Following values are possible here:
  • deactivated: delivery attempts will be continued for contacts causing softbounces, disregarding the number of consecutive softbounces
  • 1-10 consecutive softbounces: the system will make 1-10 delivery attempts, depending on the selected value. After this no further delivery attempts will be made


Account Security

Subscription Restrictions

Here you can handle blocked or released IP addresses for user logins in order to raise the security level for sensitive data.   Add IP AddressPlease click the button „Add entry“ to call the screen „Add IP Address“. Add IP Address Type There are two options available:
  • Approve IP address (whitelist)
  • Block IP address (blacklist)
IP Version You can chose from two options:
  • IP v4
  • IP v6
IP Address Please enter the IP address concerned in this field and click the „save“ button to store your entry. If you are whitelisting and mark the checkbox in front of the IP and then the one on top (at „Subscription Restrictions“) this will enable the IP address for future use: „Allows the user to activate an unknown IP address for his log-in. A confirmation link will be sent to the user via Email“. Allow IP Address


Configure the inbox for your account. A number of different actions for defined bounce categories can hereby be classified. A meaningful configuration will help improving bounce management. The inbox itself can be found at „Mailings/ Tools“. Inbox settings - Categories

Bounce Actions

This is basically where you regulate behavior of the XQueue inbox according to the respective categories. These are:
  • Absence notification
  • Challenge response
  • Help request (list_help)
  • Manual reply
  • Profile change
  • Provider enquiry (list_owner)
  • Receipt confirmation
  • Subscription
  • Unsubscribe
Should a contact seek help regarding the Email marketing of the sender, he can submit a help request. Incoming returns will be classified within this category. Possible options for the automatic processing can be defined in the following. Please note: depending on the selected category, some or all of the following possible actions will be available: Forward „This action forwards the concerned bounces to the registered Email address as attachments.“ Please mark the checkbox if you want to activate forwarding. You have the following input fields available for this choice: Email address Here you can enter an email address. Returned Mails for the selected category will be forwarded to this address. Usually the address belongs to the employee or team in charge of processing these returned mails. Subject line prefix This option allows specifying a prefix which will be appended to the subject of a returned mail, identifying affiliation of the mail to the respective category. Email content Enter a text block here which will be added to the original mail content. Notify A message will be sent to an email address (specified in the next line). The address owner will thus be notified of a new returned mail. Email Address This is where you enter the target email address for the notifications. Subject Line Here you can enter a subject for the notification mails. Email Content This field is where you put the actual content for the notification, for instance instructions how to handle the returned mails. Auto Reply „This will automatically return a previously defined response to the bounce sender“. For some categories it makes sense to inform the sender about receipt of the returned mail and inform the sender about further processing, or give a hint that the returned mail will not be processed etc. Sender Alias Enter an alias for the sender which will usually be displayed in the „from“ field of the recipient’s email client. See also „Mailings/ Emailings/ Drafts“. Sender Email Here you can enter an email address for the sender which will be used in the header of your auto-reply mail. Some email clients show this information in the „from“ field. See also „Mailings/ Emailings/ Drafts“. Subject Line Prefix Specify a prefix which will be appended to the subject of a returned mail, identifying affiliation of the mail to the respective category. Email Content Here you can specify the email text for your auto-reply mail. Refuse Mark this checkbox if you want all returned mails of this category to be rejected (will be done after processing). Archive Marking this checkbox will archive all returned mails of this category in your inbox (after processing). The respective category can be viewed there at „Category/ Actions“. Delete Returned mails of this category will automatically be deleted (after processing) if you mark this checkbox. Unsubscribe If you mark this checkbox the contact who has caused the returned mail will automatically and irrevocably be deleted from your contact portfolio. This action mainly affects the „unsubscribe“ category. Click the button „save settings“ to store your entries. Your settings will then immediately be applied in your inbox.  

FTP Transfer of Resources

This product is optional and allows resource transfer via FTP.

FTP Transfer

Enable media sync via FTP server

You can upload media items to your Maileon account using an FTP server. These items will then be available in a special media library folder. Activate this function by marking the checkbox.

Contact import via FTP server

This option enables you to import contacts via the Maileon FTP server. Activate the function by marking the checkbox. Click the button „save settings“ to store your entries. Please contact your Maileon service partner for more information about this product.  


A webhook in web development is a method of augmenting or altering the behavior of a web page, or web application, with custom callbacks. In the context of using Maileon this basically means: You can call an external URL (webhook) for selected system contact events simultaneously to their automatic processing in the system. If this call can be interpreted by an external system (e.g. a CRM) you can set aside contact synchronization in many cases. More detailed information about the subject can be found here. Please click the „Plus“ symbol or the button „create new Webhook“ to open the webhook wizard. You can currently choose from 3 contact events: DOI confirmation, bounce or unsubscribe: Create Webhook Now please enter the necessary information (HTTP POST URL, URL parameters and the additional JSON information to be transferred): Create Webhook 2 Then click „create webhook“ to finalize.

API Keys

Here all API keys existing in your account are listed. Please click the button „generate new API key“ to create a new key. This will call the menu „API Key Management“ where you can specify various settings.

API Key Management

API Key Management Name An internal denomination which should provide information about usage of the key. Status Can be set to „active“ or „inactive“, depending on whether or not the key should be used at the moment.
Please click the input field or the calendar symbol to call a calender where you can specify an expiration date for the API key, or delete a previously specified date. Set Validity Key Permissions The following rights can be attached to a key:
  • Permission to create (C)
  • Permission to read (R)
  • Permission to update (U)
  • Permission to delete (D)

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