Default values Define the default contact field values to be displayed instead of „John Doe“ for non-personalized issues. Pre-fill the profile fields listed here.
ScoringOptional settings based on lists & contacts (asterisk system) can be specified. Contact scoring based on system response values (default): Choose from predefined response data to build your Scoring from. Hint: Do not change this setting often or without consideration of changes to your database.
Contact scoring based on a contact field: select this and choose an available custom profile field.